Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Face ID issue on the iPhone
This discussion was created from comments split from: Face ID failing and unreliable after update.
1P_Dave
Moderator
ModeratorThank you for reports, since the behaviour that you're seeing sounds a little different from the issue in the existing thread I've split your comments into a new thread.
Our team would like to investigate the behaviour that you're seeing so that we can confirm whether the fix we're working on will improve things for you as well. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/144221/face-id-issue-on-the-iphone
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
