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Forum Discussion
Face ID not working & forgot Master Wasswort
Hi,
I have been using 1Passwort 7 for a bit now and today Face ID has stopped working.
As I, unfortunately, forgot my Master Password I currently have no way to access my passwords which isn't g...
1P_Tommy
Moderator
Moderator@Tabo87
I'm sorry you're in this spot. If Face ID has failed or been disabled and you do not recall the password, then your data is very likely not recoverable. I would highly recommend following our forgotten password guide.
🤔 🔒 If you forgot your 1Password account password or you can't unlock the app What further compounds the problem is this was a single device and you do not have the Secret Key. The key is 1/2 of the combination of your account. Without it the data would not be accessible.
I would also suggest emailing us. My colleagues can help you get into a new account if needed and make sure you're not paying for that original account.
Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.
