Face ID Not Working [Fixed. Please see the approved answer for details.]

Former Member

4 years ago

I have the same issue and I had done a settings reset to resolve other issues.

I had both 7 and 8 installed so I could maintain the Watch app as that seems to have been cast aside.

Both 7 and 8 would not respond to FaceId tried all the simple steps above but nothing worked

I will not restore the device from backup that is just a ridiculous solution to this issue.

The fact that this is taking so long to resolve is just extremely disappointing and another straw on the camels back

I ended up deleting both versions, hard restarting the iPhone and installing version 7 and all is well.

So I then reinstalled version 8 and it still has the problem but version 7 still works.

I will leave 8 installed just to see if it ever gets fixed as if I dump it I’ll never know.

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