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Forum Discussion
Face ID Not Working [Fixed. Please see the approved answer for details.]
https://1password.community/discussion/comment/676599/#Comment_676599
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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot...
Face ID fails for me too. To be more clear, the Face ID process works (I get the "check mark" animation) but the 1Password screen behind it does the incorrect-password-shake animation. I tried disabling then re-enabling FaceID, and also removed the app completely and re-downloaded it. No dice. Please advise! Here's a screen recording showing it.
Re: the message it shows ("You need to enter your account password before you can use Face ID") I have done this many times (essentially every single time I need to get a password out)
Edit to add: Also this did seem to start after I had to do a "Reset All Settings" at Apple Support's request to fix an unrelated issue.
