Forum Discussion

Former Member's avatar
Former Member
4 years ago

Face ID Not Working [Fixed. Please see the approved answer for details.]

https://1password.community/discussion/comment/676599/#Comment_676599 . I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot...
ios
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
4 years ago

Hi @apl:

I'm sorry to hear you're experiencing issues unlocking 1Password with Face ID on your device. I'd like to ask you to create a diagnostics report from your iOS device to take a closer look at what's happening here:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!