Forum Discussion

Former Member's avatar
Former Member
4 years ago

Face ID Not Working [Fixed. Please see the approved answer for details.]

https://1password.community/discussion/comment/676599/#Comment_676599 . I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot...
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Former Member's avatar
Former Member
4 years ago

There are quite a few messages in this forum about Face ID not working. It appears that this is after the user has had to reset the phone settings. This includes Touch ID users as well.

I have recorded what happens when you try and open 1Password using Face ID

https://share.icloud.com/photos/06bb6URTpocK982d93DETBwcQ

Face ID is being used on 15 other apps successfully and of course with logging into the phone. You can see in the video that Face ID verifies correctly with the green tick but then says that didn’t work and to check my password.

Any chance this could be fixed, Face ID should let me into my account but it never works.