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Forum Discussion
Face ID Not Working [Fixed. Please see the approved answer for details.]
https://1password.community/discussion/comment/676599/#Comment_676599
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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot...
ag_mike_d
1Password Team
1Password TeamHello @Si69,
Sorry to hear of the troubles you are experiencing with Face ID after resetting your phone. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/134699/face-id-not-working-after-phone-reset
- Your forum username:
Si69
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
