Face ID Not Working [Fixed. Please see the approved answer for details.]

@McMike

If Face ID is working to unlock the main 1Password 8 app but not 1Password for Safari then you're not affected by the issue being discussed in this thread which involves Face ID not working for 1Password 8 itself. You can find more information about Face ID and 1Password for Safari on the iPhone and iPad here: https://1password.community/discussion/comment/661435/#Comment_661435

@Bootsies

I'm sorry that you're affected by the issue. Our developers are working on a fix that will hopefully be available in a future update.

-Dave

ref: dev/core/core#15937

I have upgraded to 1Password 8 for IOS. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have configured all settings correctly on my iPhone and 1Password is recognising my face and showing a green tick momentarily before returning a response to advise I must first enter a password before setting up my Face ID. I repeat this process over and over and over again. Including disabling Face ID in my phone settings and reenabling and no change. It will not let me log in without entering my password each time. Can you please advise?

I have upgraded to 1Password 8 for IOS. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have configured all settings correctly on my iPhone and 1Password is recognising my face and showing a green tick momentarily before returning a response to advise I must first enter a password before setting up my Face ID. I repeat this process over and over and over again. Including disabling Face ID in my phone settings and reenabling and no change. It will not let me log in without entering my password each time. Can you please advise?

Same here, glad not to be alone. App can be unlocked by face id just fine, however within Safari on all family devices (iPhones and iPads all with latest OS) we constantly need to enter the passkey - makes the software almost unusable. Hopefully Passkey is going to be implemented on all websites soon so there is no need for extra passwords everywhere.

Have the same issue on a new iPhone 14 Pro. What I don't understand is that 1Password is reading a binary system message right? Either Face-ID worked or it didn't work? This bug might be better addressed at Apple tbh. I don't get how this can even can happen in user space.

Edit: reading the "official" post of resolution still sounds like an Apple bug.

Hi folks,

Thanks for your messages and feedback. We understand your concerns and would like to see this resolved as soon as possible.

In the meantime, please take a look at this post from my colleague, GreyM1P. I hope this is helpful!

ref: dev/core/core#15937

I've same issue with iPhone 11 Pro Max 16.0.2 and lastes 1Password 8.9.6, I can't use autofill and I can't unlock main app with face id, it does the face id cycle right than 1Password fails to login

Here you can see the trouble: https://youtube.com/shorts/zWEqApEOB_4?feature=share

My other topic: https://1password.community/discussion/134775/face-id-doesnt-work-anymore/p1?new=1

Have you tried the Autofill workaround that the 1Password folks suggested a while back? That is fine for me as a workaround. It displays a "key" icon button that you press and it does faceid and lets you select a 1Password entry for filling onto the current web page (in Safari on iOS or iPadOS). Turn it on from Settings-Passwords-Password Options-Allow Filling from 1Password.

Still no response

I’ve had the same experience as @RyanAtTGH; a settings reset this morning and now 1Password will no longer authenticate with Face ID. I’ve downloaded version 7 and am at least back up and running. Other Face ID-dependent apps are working as expected.