Face ID Not Working [Fixed. Please see the approved answer for details.]

Hi, I am also having this issue and would like to know when a fix will be released. I have emailed support with my diagnostics data as well as my username and this forum link.

I'm sorry, I didn't see your post in time and un/re-installed 1Password 7 last night. If it helps at all, doing that did fix the problem and Face ID is back and working correctly in 1Password 7 after the reinstall. Also, if it helps, I'd be glad to send a current log or if there is a way to send an old one from before I reinstalled I'd be glad to do that.

Thanks Boichat

ref: RNS-58442-421

Done, thanks Jack

Edit: here’s the ticket number [#KKR-39995-891]

Hi notMyUserName:

In that case, I'd like to ask you to create a 1Password 7 diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/132575/face-id-not-working#latest
• Your forum username: notMyUsername

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Yes. 1Password 7. The problem I am having seems to be the same problem discussed in this thread so rather than start a new one I posted here (sorry if it was the wrong place).

Last night when I went to log in to something 1Password 7 has stopped using Face ID to login, only presenting the Master Password login. Not that Face ID wasn't working, it just wasn't there at all. Just no Face ID. This was true regardless of how I tried to use 1Password - stand alone or through a web browser. It had been working the day before. The only thing that changed over that time was that I installed iOS 15.6.1 the night before. Face ID is working correctly with everything else I expect it to work with and is turned on for 1Password. I haven't tried un/re-installing 1Password 7 but plan to do so later this afternoon when I have a minute.

Hi @kyswisher:

Thanks for letting us know, I was able to locate your message, so we'll take a look and be in touch soon.

ref: JNH-22955-294

notMyUserName:

To confirm, are you having trouble with Face ID with 1Password 7 or 1Password 8? We're investigating an issue with 1Password 8, but that doesn't affect 1Password 7. Let me know, and I can take a closer look.

@sloerte:

Thanks for sharing some more specifics. Can you please follow the steps I shared above to send a diagnostics report mentioning your username here on the community in the email?

Jack

Hi @KevinXu / @Boichat:

I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/132671/v8-face-id-fails-often-when-it-shouldnt#latest
• Your forum username: boichat / KevinXu

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Sorry for the delay in getting you the diagnostic report. I had assumed that I'd receive email notifications when this post received a response. The diagnostic report has now been sent.

Same issue with 1Password 8 on iOS 16 beta iPhone 13 Pro Max for a long time