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dperry112's avatar
dperry112
New Contributor
12 months ago

Face ID

Running 1Password for Windows 8.1.24. I keep having the screen that recognizes my face disappear below open windows and get an error message that something did not work. This is a recent problem for me and I wonder if this is unique to the current 1Password version.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

windows
  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    12 months ago

    Hello dperry112,

    Thanks for your message. I'm sorry that you've been encountering and issue 1Password for Windows and Windows Hello. It sounds as though you are referring to the Windows Security prompt that is providing this error message.

    1Password hands of the unlock process to Windows Hello/Windows Security and I've not seen any issues with the face option on my device.

    If this is a newer issue, could you ensure that windows is up-to-date as well as any drivers for your device's camera.

    Additionally, you could try removing the Windows Hello Face option from Windows Settings > Accounts > Sign-in options and re-adding it to see if this helps. Thanks!