Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

FACE RECOGNITION NOT WORKING

My new Samsung Tab A8 face recognition is working fine to unlock my lock screen. I've enabled face recognition in 1password, but it isn't unlocking. Instead, when I start an App and select the corres...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @wobblestheduck, thanks for your question. Face unlock is considered a "weak" biometric factor with most Android devices. 1Password for Android requires device's Face unlock to be considered "strong" for it to be used to unlock the app. To my knowledge, there isn't a Samsung tablet that supports Face unlock with 1Password even if it can be used to unlock the device or other apps.

That being said, the Face unlock setting should be greyed out or removed in 1Password if it does not meet requirements. Do you also use fingerprint unlock with your device? I'd also like to ask you to update to the beta then check if the same issue occurs in that version. You can find how to update to the beta in this guide:
* Use 1Password beta releases

Thanks again!