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Former Member's avatar
Former Member
4 years ago

FACE RECOGNITION NOT WORKING

My new Samsung Tab A8 face recognition is working fine to unlock my lock screen. I've enabled face recognition in 1password, but it isn't unlocking. Instead, when I start an App and select the corres...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hello @wobblestheduck, thanks for following up with me.

There is currently internal discussion around the PIN unlock option. Android tablets, and other devices that do not have a "strong" biometric unlock option have certainly been part of the discussion. While I don't have an update to share, I've gone ahead and added your feedback to the feature request with our product team for their consideration. My apologies for the trouble and inconvenience.

From my understanding the item below in the beta should resolve this issue:

Biometric unlock is now only supported with strong authenticators, like fingerprint unlock. #16420

I don't have a device with only a facial scanner with me at the moment to confirm this so I would suggest retaining the production version for now in case I'm mistaken.

Thanks again!

ref: IDEA-I-1222