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Former Member's avatar
Former Member
4 years ago

FACE RECOGNITION NOT WORKING

My new Samsung Tab A8 face recognition is working fine to unlock my lock screen. I've enabled face recognition in 1password, but it isn't unlocking. Instead, when I start an App and select the corres...
android
Former Member's avatar
Former Member
4 years ago

Hi, I'm on a Pixel 4XL running Android 13 and 8.9.3 of the app and the face unlock option is not greyed out so I have it switched on, but the app never offers face unlock, it always asks for the password instead.

I have restarted the app; I have restarted the phone; I have uninstalled and reinstalled the app - no change.

This wasn't an issue in an older version of the app, so I'm rather irritated that I've just renewed my subscription now for an app that has less functionality than before.

Any pointers? Otherwise it'll be a charge back claim and a different password manager provider.