FACE RECOGNITION NOT WORKING

Hi @tkneeland1, I have the 8.9.7-7 beta on an S22 and I'm not seeing any issue enabling Fingerprint unlock. Does tapping the Biometric unlock switch toggle the setting on and off or can you not interact with it at all? If tapping it does toggle the setting on and off but doesn't seem to do anything else, please follow the steps I've shared for 1passworduser123 below.

Hi @1passworduser123, I'm sorry to hear there's been an issue using Face unlock.

Settings up Biometric unlock in 1Password 8 for Android works a little differently than it did with 1Password 7. To start, I'd like to ask you to reset Biometric unlock:
1. Open and unlock 1Password for Android.
2. Tap Settings > Security.
3. If on, tap Biometric unlock off.
4. Tap Biometric unlock on.
5. Tap back and close the Settings menu.
6. Tap your account icon > Lock.
7. Enter your account password and unlock 1Password.

On step 7 you should see dialogue under the password field indicating that your account password is required to finish setting up Biometric unlock. If you see that dialogue, you should be able to use Biometric unlock with 1Password going forward after you sign in.

Let us know how that goes!

• I'll also note for anyone following along that the Pixel 4 and 4 XL are some of the few devices that do meet the requirements for Face unlock with 1Password.