Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

FACE RECOGNITION NOT WORKING

My new Samsung Tab A8 face recognition is working fine to unlock my lock screen. I've enabled face recognition in 1password, but it isn't unlocking. Instead, when I start an App and select the corres...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Thanks for double checking that @1passworduser123, I'm sorry to hear there's been no change.

I'd like to ask you to reach out to us directly via email at support@1password.com so we can help troubleshoot this issue. With your message please include a brief description of the issue. After emailing in, you'll receive a reply from BitBot with a support ID that looks a bit like [#ABC-12345-678]. Post your support ID here, and I'll be able to make sure your message has made it to the right place. Thanks again!