Forum Discussion

Former Member's avatar
Former Member
4 years ago

Face Unlock option Greyed out in Security settings

I have a Samsung Galaxy S21+ I've updated to the App version 8.9 Under security the Face Unlock option is greyed out and can't be turned on. I've uninstalled and re-installed the app I've de...
android
BrendanR1P's avatar
BrendanR1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @Yackandandah,

Would the Biometric option you have enabled to unlock your device be fingerprint unlock?

If not and if you only have Face Unlock enabled as an unlock option on your device, on a number of devices, face unlock isn't as secure as fingerprint unlock, and so 1Password only supports the more secure fingerprint unlock feature in these cases.

If you enable fingerprint unlock on your device, are you then able to enable the Face Unlock/Fingerprint Unlock option in the 1Password 8 for Android app?