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Forum Discussion
Former Member
4 years agoFace Unlock option Greyed out in Security settings
I have a Samsung Galaxy S21+
I've updated to the App version 8.9
Under security the Face Unlock option is greyed out and can't be turned on.
I've uninstalled and re-installed the app
I've de...
1P_Timothy
Community Manager
3 years agoHi @Hexrays, thanks for following up with us.
To unlock 1Password for Android with facial biometry, the Android device must have Class 3 biometric implementation for face unlock. There are a few factors there but the biggest tends to be IR or other depth sensing technology to scan facial biometry. The vast majority of Android devices rely on the camera alone for Face unlock which means they will not meet the Class 3 requirement and could possibly be tricked by a photo or video.
Due to this, Fingerprint unlock is the only biometric unlock option available with 1Password for Android on most devices.
Let me know if there's anything else we can help with!