Face Unlock?

@shraffo

You're welcome! Glad I could be of some assistance. If you need anything from 1Password Support, you can post it here on the Community, or reach us by email at support@1password.com. :)

GreyM1P thanks for the info. So far, so good, appreciate your help!

@shraffo

If your device doesn't support strong biometric authentication, you could change your "Auto-Lock on Exit" setting to its maximum of 8 hours. That means 1Password would only lock after 8 hours of inactivity, not simply every 8 hours. You can do this by following these steps:

1. Open and unlock 1Password.
2. Tap the account and collection chooser at the top of the screen.
3. Choose Settings..., then Security.
4. Change "Auto-Lock on Exit" to 8 hours.

As long as you open 1Password at least once within the 8-hour window, the timer will reset. It's likely you'll need to unlock it with your account password first thing in the morning, but it should remain unlocked throughout much of the rest of the day. Hope that helps!

1P_Timothy thanks for responding! So face unlock is turned on in 1Password. I am using a Samsung Tab S7 FE which doesn't have a fingerprint scanner, but I do have face unlock set up on it. I understand the "strong" security for sure, does this mean I'm out of luck and will need to enter my password everytime on this tablet? If so, can you recommend settings to have it require the least often entry? I only use the device at home, so I'm really not worried about it i I can set it up to not lock during an active session (i.e. not putting the tablet to sleep)

Hi @shraffo, thanks for your question.

Face unlock is considered a "weak" biometric factor with most Android devices. This is due, in part, to the lack of IR or depth sensing cameras to scan facial data. 1Password for Android requires device's Face unlock to be considered "strong" for it to be used to unlock the app. To my knowledge, there isn't a Samsung tablet that supports Face unlock with 1Password even if it can be used to unlock the device or other apps.

On your device, can you turn Face or Biometric unlock on in 1Password? Thanks again!

Hi, I have a Samsung tablet with face unlock, no fingerprint. The face unlock never works, can you help 1P_Timothy ?

Hello rzzz, thanks for letting us know Biometric unlock is working for you. This issue has been resolved in version 8.9.2 so you should see Biometric or Fingerprint unlock in the app when the update becomes available on your device.

Here's how I got fingerprint enabled on my Tab S7. After entering the password, Lock the vault manually from the app, force close it. Re-open it, and it prompts me for biometric unlock.

This is pretty hilarious. It's been two months since this was reported but still...

Hi @infreq, thanks for joining the conversation. I'm sorry to hear there's still an issue with biometric unlock on your device!

I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/132144/face-unlock
• Your forum username: infreq
• A brief description of the issue

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!