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Forum Discussion
Erik1P
4 years agoOccasional Contributor
FaceID not offered to unlock 1PW 7 in Safari on iPad (iPadOS 15 and 16)
I have been using FaceID on iPhone 11 and iPad Pro (2016 and 2021) to unl;ock 1PW. However, since a couple of weeks I can’t use FaceID in Safari to unlock 1PW 7 on my iPad Pro (2021). When I click on...
1P_Dave
Moderator
4 years ago@mlines
Thank you for the reply. Our developers are investigating a known issue with Face ID and 1Password 8 for iOS. So that I can confirm that you're affected, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/664782/#Comment_664782
- Your forum username:
mlines - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
ref: dev/core/core#15937