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pan93412's avatar
pan93412
New Contributor
2 years ago

Failed to open the GUI in Nightly

The 1Password window can't be rendered properly in Nightly revision 81007023. Besides, no SSH authorization window showed up when attempting to access the SSH key, and thus produced the “agent refused operation” error.

Note that I have rebooted my machine and restarted 1Password for numerous times. I also have checked my firewalls and network configuration and neither proxy nor 1Password-related firewall rules are set.

Extension

Quick Access

Window (no window shown)

Log

The full log can be seen at https://gist.github.com/pan93412/5484ce7f8776da31ed63a0bba05455de.

Logs with only ERRORs:


ERROR 2023-05-20T06:27:30.743 tokio-runtime-worker(ThreadId(2)) [1P:/Users/builder/builds/TV8RnrwU/0/dev/core/core/ssh/op-agent-controller/src/desktop.rs:447] PathNotFoundERROR 2023-05-20T06:28:57.854 tokio-runtime-worker(ThreadId(6)) [1P:foundation/op-proxy/src/apple.rs:302] failed to perform PAC setup (PacDownloadTerminated(failed to download PAC script: 無法完成作業。（NSURLErrorDomain錯誤-1003 。）)), the proxy will be unavailable
ERROR 2023-05-20T06:28:57.866 tokio-runtime-worker(ThreadId(1)) [1P:native-messaging/op-native-core-integration/src/connection_handler.rs:37] Dropping connection with b5x due to error handling outgoing message: EndConnection

1Password Version: Nightly (rev. 81007023)
Extension Version: 2.10.0
OS Version: macOS 13.4
Browser: Arc 0.14.0 (38955)

betas

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  • Mirv's avatar
    Mirv
    Super Contributor
    2 years ago

    The beta works (I did not have to delete any files but I did have to kill the 1Password process before I could throw the app file into the trash).

    Beta:
    1Password for Mac 8.10.7 (81007011)

    OS:
    macOS 13.5 Beta (22G5027e)

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    Hey Former Member

    Yes, please ignore any prompts to update until the team can determine the trouble.

  • Former Member's avatar
    Former Member
    2 years ago

    The beta works.

    Then it downloads the nightly again, installs it, and it doesn't work any more ;) Have to change back the update channel and ignore the update offer.

    The last Nightly that did work for me is 8.10.7.22. Not working is .23 and .24.

  • Former Member's avatar
    Former Member
    2 years ago

    Same for me on Windows. When the desktop app opens, it just displays a blank window. I can terminate it from the system tray (the system tray works), but the main app simply contains nothing.
    Edit: it's version 8.10.7.24 that's not operable, visible in the file details of the installer exe.

  • Former Member's avatar
    Former Member
    2 years ago

    I have the same issue: the main app window doesn't open and all items in the 1Password Menu are not displayed.

  • snozdop's avatar
    snozdop
    Super Contributor
    2 years ago

    The latest nightly 8.10.7-23 is completely inoperable on my machine. After installing and restarting the app, neither the extension nor the main app Window will open. The 1Password app menu is there but no windows are accessible.

    To recover from this state, I had to delete 2BUA8C4S2C.com.1password from ~/Library/Group Containers, re-install the production version from the website and re-setup my account. I could then update to the latest BETA, but updating again to the latest NIGHTLY brought back the non-opening windows.

    1Password Version: 8.10.7-23 NIGHTLY
    Extension Version: Not Provided
    OS Version: 13.4
    Browser:_ Not Provided

  • pan93412's avatar
    pan93412
    New Contributor
    2 years ago

    I have experimented that it only happened in the latest 1Password Nightly. The UI works after degrading to “Production” with https://support.1password.com/betas/#to-stop-using-the-beta-mac. Note that Beta channel does not affect by this issue.

    It is pretty a critical issue and hope 1Password team can fix it asap!