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boberonicus's avatar
boberonicus
Occasional Contributor
3 years ago

Failed to save new item

First visit to this web site. 1Password generated a password successfully, then attempted to create a login. Interestingly, the generated password is not shown in the list of password-only it...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello boberonicus! 👋

I'm sorry that you ran into an error when saving a new item. This is a known issue that our developers are currently investigating and I've added your report to the internal work item for the issue. For the time begin, please try these steps:

  1. Open your browser.
  2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
  3. Under General, disable the "Integrate with 1Password app" setting.
  4. Under Accounts & Vaults, click ( ⋮ ) button to the right of your account and then click "Sign out" to sign out of your account.
  5. Click "+ Sign in to a new account" to sign back in.
  6. Back on the 1Password extension's settings page, under General, re-enable "Integrate with 1Password app".

Then, please try to save your login again. Let me know if that doesn't work.

-Dave

ref: dev/core/core#17386