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Failing to connect to server at through authenticating company proxy
This has been the case since 8 beta but today I decided to do something about it. Hopefully you can use me to troubleshoot the proxy connection issue which seems several users are experiencing too.
Basically, from home if I do not connect to my work VPN and use the corporate proxy to go to the internet, 1password app connects and syncs perfectly. As soon as I connect to my work VPN and the proxy is in force 1password will fail connecting and the red strike-through cloud icon appears in the menu. Reconnection fails the same way.
I have tried the following Wifi Proxy Settings:
* Automatic Proxy Configuration with a pac file and
* Web Proxy with the corp proxy directly specified with credentials
* Web Proxy with the corp proxy directly specified without my credentials.
All results in loss of connectivity.
In the log whatever my wifi proxy settings (pac, proxy w/o creds, proxy w/ creds) the error is the same (even with full machine reboot in between changes)
```
ERROR 2023-01-20T00:32:07.314 tokio-runtime-worker(ThreadId(1)) [1P:foundation/op-proxy/src/lib.rs:255] proxy test network connection failed: error sending request for url (
INFO 2023-01-20T00:32:07.314 tokio-runtime-worker(ThreadId(1)) [1P:foundation/op-proxy/src/apple.rs:348] skipping proxy returned by PAC since we couldn't connect to it: Network(Network(error sending request for url (
```
Since the url is redacted we can't make sure it is the right proxy config. However since it is the same error even when a PAC is not involved we can assume it is not related to the auto config but to the connectivity to the proxy itself. The TLS handshake EOF error log entry supports that hypothesis.
Let me know what I can do to help.
Thanks in advance!
Jacques
1Password Version: 8.9.13
Extension Version: 2.5.2
OS Version: 12.6.2
Browser:_ Chrome 109.0.5414.87
17 Replies
- 1P_Dave
Moderator
@jacmorel
Thank you, I see that my colleague sent you a reply a few hours ago. Please continue the discussion over in the email thread. 🙂
-Dave
ref: SBM-26872-181
- 1P_Tommy
Hey @mrkidd
Please email us and we'll do our best to help. Due to the varied configurations it might take a few suggestions. Please email using
support+forum@1password.com. Be sure to use the email address tied to the account in question. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! - 1P_Tommy
@jacmorel
I responded but I am not getting any response.
It looks as if we did not receive a reply. The last message we have logged is from Grey's outgoing message to you. Could you send your reply again? If not, the conversation may seem disjointed and the same questions would likely be asked again.
Please make sure to reply to grey's message and/or include your support id in the subject line. Thank you kindly.
ref: SBM-26872-181
- 1P_Tommy
@jacmorel
Do you have a support id you can share? I can check on the ticket for you.
- 1P_Tommy
@mattf
Please email us using
support+forum@1password.com. Be sure to use the email address tied to the account in question. The reason for the report is there are a couple of suggestions we can make and those suggestion will depend on what the report indicates.- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to your email message.
- Your forum username:
mattf A link to this thread:
https://1password.community/discussion/137110/failing-to-connect-to-server-at-through-authenticating-company-proxy#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
