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Forum Discussion
Family account not synched
We have a family account, I use a chromebook to manage it so I use the private vault. I created a vault for my wife. She made a change to an entry in her vault (from her macbook) about a week ago but...
Hey @MarkL1:
It sounds like we might need to take a closer look at the setup of your wife's device. I'd like to ask you to have her create a diagnostics report from her Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/125461/family-account-not-synched#latest
- Your forum username:
MarkL1
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
