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hotoutside's avatar
hotoutside
Occasional Contributor
3 years ago

Family accounts not working

I paid for a Family account, sent invites to users, then clicked on the emails and then created accounts for each user, and each of them are now "Family Organizers" on a trial account... I've walked ...
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hotoutside's avatar
hotoutside
Occasional Contributor
3 years ago

Steps I took:
1. Bought a Family License
2. Logged into 1Password.com and clicked 'Invitations' in the right-side sidebar
3. Clicked 'Invite by Email' on the left pane
4. Added the email address and selected 'Family Member' in the modal that displays and clicked 'Invite'
5. Family member clicked the 'Confirm account' button in the email they received which opened a login screen in their browser
6. Entered the password for the family member's account and clicked 'Sign In'
7. Error box shows: "Failed to load person. The requested resource was not found."