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hotoutside's avatar
hotoutside
Occasional Contributor
3 years ago

Family accounts not working

I paid for a Family account, sent invites to users, then clicked on the emails and then created accounts for each user, and each of them are now "Family Organizers" on a trial account... I've walked ...
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hotoutside's avatar
hotoutside
Occasional Contributor
3 years ago

If I try to repeat the sending of an invitation (Invitations > Invite > enter family email) I get an error that says: "A member with this email address already exists."

Then if I go to "People" in the right-side sidebar, it shows the Family member's email address there. But when the family member logs in, it says they are on a Trial, and there are no vaults there. 🤯