Forum Discussion

hotoutside's avatar
hotoutside
Occasional Contributor
3 years ago

Family accounts not working

I paid for a Family account, sent invites to users, then clicked on the emails and then created accounts for each user, and each of them are now "Family Organizers" on a trial account... I've walked ...
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1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

hotoutside

Have you confirmed the family members? I do not have access to account details here in the community. If that's not the trouble please email us and one of my colleagues can assist you further by looking into your setup. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.