Family member can't sign into IOS app.

@os2mac

Try from a different connection. That could be different Wi-Fi, or cellular etc. It is rare, but occasionally we will see issue like what you have described. Most often issues can be resolved by turning off any VPN's in use. Sometimes it's a wrong Emergency Kit in use from changing regions. We can help you narrow this down and get things where they need to be.

If the trouble continues can you reach out to us using support@1password.com ? Please make sure to write in from the email address associated with your account.