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Forum Discussion
Family member can't sign into IOS app.
recently switched to a Famliy plan. set my wife up an account. shared a vault everything works great. she can log in to the website just fine. however if she tries to use the IOS.app it fails. even ...
1P_Ben
1Password Team
1Password Team@os2mac
Please try opening this address in Safari: onepassword://diagnostics on your wife's device.
That should prompt 1Password to generate a diagnostic report. Please email that report to support+forum@1password.com, along with a link to this thread (https://1password.community/discussion/127798/family-member-cant-sign-into-ios-app#latest). When you do you'll get a Support ID back from BitBot. Please post that ID here.
Ben
