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Forum Discussion
Family member can't sign into IOS app.
recently switched to a Famliy plan. set my wife up an account. shared a vault everything works great. she can log in to the website just fine. however if she tries to use the IOS.app it fails. even ...
1P_Dave
Moderator
Moderator@simplyparticular
I'm sorry to hear that your spouse is unable to add their account to the 1Password app on their iOS device. I'd like to ask you to create a diagnostics report from their iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/638482/#Comment_638482
- Your forum username:
simplyparticular - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
