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Former Member's avatar
Former Member
4 years ago

Family member can't sign into IOS app.

recently switched to a Famliy plan. set my wife up an account. shared a vault everything works great. she can log in to the website just fine. however if she tries to use the IOS.app it fails. even setting it up from the bar code. I know the "master password" is correct. some help would be appreciated.

1Password Version: most current
Extension Version: Not Provided
OS Version: IOS 15.3.1
Referrer: forum-search:https://1password.community/search?Search=Family%20member%20can't%20sign%20into%20IOS%20app

ios

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  • Former Member's avatar
    Former Member
    4 years ago

    So that worked just fine.

    The error says a problem exists with your sign in. Please check your master password or sign in manually with the details from emergency kit or a signed on device

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    Hello @os2mac! 👋

    I'm sorry to hear that your wife is unable to add her account to 1Password on iOS. You said that she can login to the website, can you have her try to log in to her 1Password account on 1Password.com using Safari on the iOS device (not on a Mac or Windows PC)? Can she log in using Safari on iOS?

    If she can login to 1Password.com on iOS then what error message does she see when she tries add the account to the iOS app?

    I look forward to hearing from you. 🙂