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adepretis's avatar
adepretis
New Contributor
6 months ago
Solved

Family name sticks after switching to personal plan again

Hi there, I changed my plan from 1Password family to personal. Unfortunately the name for the family account now sticks even with my private account and I can't find a way to change it. Imagine...
discussion
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    adepretis 

    My apologies, the steps in my previous post contained steps that wouldn't apply to an individual account. I've removed that post. Please use these steps instead: 

    1. Log in to your 1Password account on 1Password.eu (in the browser, not the app)
    2. Click on your name and then click My Profile. 
    3. Click Edit Details in the upper left corner. 
    4. Enter your new name and then click Save.


    Lock and unlock the 1Password app and you should see the new name. Let me know if you run into any issues. 

    -Dave

adepretis's avatar
adepretis
New Contributor
6 months ago

Ok, got it - this is a bit confusing. Actually if I change the name (showing my name) in the profile then everyting works out ... I'd classify that as bug, the profile name should actually show the former family name to make clear, that you can change it here. But that's just my 2 cent ;-)

Otherwise you'd need to know, like you did, that whatever is stored there needs to be saved once again to override everything else after a plan change.

Thanks for your support!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    adepretis 

    I'm glad that changing the name worked for you! It sounds like you ran into an issue that has since been resolved where switching from a 1Password Families to an individual account wouldn't automatically change the account name to your name. This has been fixed so that folks downgrading in the future won't run into the same issue but the fix wasn't retroactive.

    I'm sorry for the confusion and inconvenience. 

    -Dave

    #30079