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Forum Discussion
Anonymous
4 years agoFeature request - faster operations
Hi 1Password team
I've been using 1Password for a couple of months now.
I am pretty happy with it but I have a request/suggestion:
- When I open 1Password on my Chrome browser using the keyboa...
ag_mike_d
1Password Team
4 years agoHi @BrettGrivell, thanks for getting back to us with this updated information.
With app and browsers closed I have a single process running and opening a browser adds an extra process. When I click on the browser extension to unlock, another process opens until password is entered (I think it's this process that is taking the time to load).
This is correct behaviour. What you are seeing here with the other 1Password for Windows process opening, this is 1Password in your browser calling to the desktop app to unlock the browser extension. Then if you open the desktop app itself, you'll be seeing 2 processes as depicted below
If 1Password has locked recently then yes, it's probably around the 2 second mark which is fine. But if I haven't used 1Password for a while and everything has been unloaded from memory, the delay is more like 6-7 seconds
Timing can be slightly different from device to device, but if you continue to see this behaviour with load times reaching this 7 seconds (or more) regularly, I'd like to ask that you please send us a brief email over at support+windows@1Password.com so we can investigate further. Please include a link to this discussion so we know that the person emailing is you. You can also include the Support ID # (ie: [#ABC-12345-678]) in this thread to help us locate the email.
I have had the odd longer one but I did notice that I'd had a popup about 1Password being updated around the same time so that wasn't too surprising.
I've also been hearing this from a few other customers and this can be expected as during an update.
Thanks again and have a great day!