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Feature Request - Offline banner
We use DUO but one of the problems we have is that users don't really understand how it and 1Password works, which is fine most of the time. One thing I have been running into recently though is peop...
Yes, you are correct. After 30 days you are required to re-authenticate via DUO and this does spawn another tab to trigger the MFA challenge. Some users will ignore that challenge (I'll do it later or DUO isn't working on my device, a few different reasons) and close the tab.
In this scenario, 1Password still allows access to the vault via the browser extension (as it should), but it's now stopped syncing and is only working locally. From a users perspective, 1Password is still working fine as they can access everything and there is no indication in 1password that is working in degraded capacity.
The flow-on problem from this is once they have ignored the MFA prompt once and they think everything is still working fine then they have had positive re-enforcement that they can just ignore it next time (and next time).
This isn't a problem for the people who understand 1password and use it all the time, it's the more casual or slow adopters that get impacted.
