Forum Discussion

Former Member's avatar
Former Member
3 years ago

Finger print prompt does not come up, if I click on the 1PW-Icon in a password field...

... but it comes up when I click on the icon of the safari extension at the top end of the safari window. Both bring up the same kind of 1PW window, but only the one on the safari top brings up the f...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @swfischer,

When 1Password is locked and you hover over the 1Password icon in a field does the tooltip say 'Open 1Password'? As you say, clicking on this icon should bring up the TouchID prompt to unlock.

Can you also give the below steps a try and let me know if the behaviour is the same?

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Safari and test if it is working properly.

Let us know how you get on!