Forum Discussion
Finger print prompt does not come up, if I click on the 1PW-Icon in a password field...
... but it comes up when I click on the icon of the safari extension at the top end of the safari window. Both bring up the same kind of 1PW window, but only the one on the safari top brings up the f...
steph_giles
1Password Team
1Password TeamThank you for getting back to me @swfischer,
I think it would be useful if we could take a closer look at some logs to see if it gives us any clues as to what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
