Forum Discussion

Former Member's avatar
Former Member
4 years ago

Fingerprint enable issue after Android 12 (MIUI 13) update

After upgrading to Android 12 (MIUI 13) I started to have issues enabling the fingerprint in 1Password, when I try to enable it it shows: Biometric unlock could not be enabled because an error occu...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @mafelipe thanks for joining us on the forum! I'm sorry to hear about the issue with Biometric unlock.

I'd like to ask you to trigger the biometric error then create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!