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Former Member's avatar
Former Member
4 years ago

Fingerprint enable issue after Android 12 (MIUI 13) update

After upgrading to Android 12 (MIUI 13) I started to have issues enabling the fingerprint in 1Password, when I try to enable it it shows: Biometric unlock could not be enabled because an error occu...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hello @LeeelooDallas, sorry to hear you're running into biometric unlock issues! Sending diagnostics to that address should find its way to us. If you haven't received an email in reply from the Support team, please post your code hear so I can help track it down. The code will look something like [#ABC-12345-678]