Forum Discussion

Former Member's avatar
Former Member
4 years ago

Fingerprint Unlock in Chrome doesn't work anymore

Hey, I'm using a company license and the https://chrome.google.com/webstore/detail/1password-%E2%80%93-password-mana/aeblfdkhhhdcdjpifhhbdiojplfjncoa on a MacBook together with Brave as Browser (...
browser extension
Former Member's avatar
Former Member
4 years ago

Hi @kenzo and rvosatka! Sorry about the continued issues with Touch ID. If the steps above did not help, I'd like you both to send over the following so we can take a closer look at what may be going on:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/128098/fingerprint-unlock-in-chrome-doesnt-work-anymore#latest
* Your forum username: kenzo or rvosatka

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!