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dbarreto's avatar
dbarreto
New Contributor
16 days ago

Fingerprint Unlock not working on Motorola Edge 50 Ultra

After changing phones, and reinstalling 1Password, the fingerprint Unlock does not work. Right after setting it up, when 1st opening the app it asks for the fingerprint and returns a message stating it didn't work as expected. From there on it always asks for the password. This happens to any authentication method chosen. 

On top of that it eventually asks for my 2FA token randomly and not frequently (maybe 1 to 2 times a month) 

I had 2 Motorolas before and didn't experience that problem. 

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    19 days ago

    I'm glad that the steps worked for you as well. 

    -Dave

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Unlock not working on Motorola Edge 50 Ultra","id":"message:157464","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:157464","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:21003"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:157464"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:157464"},"body":"

After changing phones, and reinstalling 1Password, the fingerprint Unlock does not work. Right after setting it up, when 1st opening the app it asks for the fingerprint and returns a message stating it didn't work as expected. From there on it always asks for the password. This happens to any authentication method chosen. 

On top of that it eventually asks for my 2FA token randomly and not frequently (maybe 1 to 2 times a month) 

I had 2 Motorolas before and didn't experience that problem. 

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After changing phones, and reinstalling 1Password, the fingerprint Unlock does not work. Right after setting it up, when 1st opening the app it asks for the fingerprint and returns a message stating it didn't work as expected. From there on it always asks for the password. This happens to any authentication method chosen. 

On top of that it eventually asks for my 2FA token randomly and not frequently (maybe 1 to 2 times a month) 

I had 2 Motorolas before and didn't experience that problem. 

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Fingerprint Unlock not working on Motorola Edge 50 Ultra","moderationData":{"__ref":"ModerationData:moderation_data:157729"},"body":"

Hi dbarreto,

This is an issue our development team is actively investigating that seems to be limited to the Motorola Edge and RAZR series. Can you confirm you have the latest system software on your phone while you're experiencing this?

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Hi Simon, 

Yes I have the latest software with all pertaining updates installed for both 1Password and Android. 

Is there any ETA on a fix? 

Thanks! 

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