Forum Discussion
5 Replies
- datakidOccasional Contributor
Just confirming that the FX extension, in a secondary profile, requires auth, then the secondary profile window be closed and re-opened, and re-auth'd, to work.
- steph_giles
1Password Team
Hi datakid,
Thank you for the update, that's interesting.
Let us know if there is anything else we can help with at all!
- datakidOccasional Contributor
Hi Team, thanks for the update. Looks like a reboot (?!?!?!?!) was enough to get it working again over the weekend. I did notice this AM when I opened a new profile in Fx that it happened - but again, restarting that profile was enough to help it kick over. Appreciate the quick response.
- steph_giles
1Password Team
Hey datakid, @abandonedbrain,
I'm sorry for the trouble. Can you let me know if it works after a fresh install?
- Right click the 1Password icon in your browser toolbar and choose 'Remove Extension'
- Install a fresh copy from here: Get 1Password in your browser
If this doesn't help, can you send over a console log from the extension and a diagnostics report so we can take a closer look at what may be going wrong? Here's how:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
- Former Member
Came here for the same issue. I do note that only the autofill done with the 1P icon in the page fields isn't working for me; the one in the extension bar autofills fine when I click it. Restarted browser, restarted computer. Doesn't work correctly in Private browsing, either. Using 2.14.1 version of the extension in Firefox 117.0, Windows 11 with latest CU updates for August.