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Firefox add-on can't fill
I've noticed a problem with the Firefox add-on (version 8.10.76.34). I'm using Firefox 138.0.1 on macOS Ventura. The problem is that it can't fill. That is, it does pop-up a prompt to fill a passwor...
Hello mschmitt! 👋
I'm sorry that you're running into issues when filling login credentials in Firefox. I can't reproduce the same issue using the same versions of both Firefox and 1Password can you try the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser.
If that doesn't work then are you using any other extensions aside from 1Password? If you turn those extensions off then do you still see the same issue? And does the issue occur on all websites that you try? Or just some?-Dave
1P_Dave
Moderator
ModeratorHello mschmitt! 👋
I'm sorry that you're running into issues when filling login credentials in Firefox. I can't reproduce the same issue using the same versions of both Firefox and 1Password can you try the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser.
If that doesn't work then are you using any other extensions aside from 1Password? If you turn those extensions off then do you still see the same issue? And does the issue occur on all websites that you try? Or just some?
-Dave
It is working now -- maybe just needed to quit Firefox. *
FWIW, I did try disabling every extension other than 1Password. And the issue was on all websites.
* seems obvious in retrospect
- 1P_Dave
I'm glad that restarting Firefox resolved the issue for you. 🙂
-Dave
Sorry, need to reopen. I just figured out that 1Password can't fill if there's another Firefox Private Browsing window open.
That is, having a Private Browsing window up breaks 1Password on other, non-private browsing windows. And that's even if the private browsing window is set so it doesn't load the 1Password extension.
- 1P_Dave
I can't reproduce the issue. Here's what I'm doing:
- Completely close Firefox.
- Open a normal window in Firefox.
- Open a Private window in Firefox.
- Go to the normal window and try to fill a login on a webpage.
At step 4 the login fills. Can you tell me if you're following the same steps? What version of 1Password and Firefox are you using?-Dave
