Forum Discussion

mschmitt's avatar
mschmitt
Occasional Contributor
29 days ago
Solved

Firefox add-on can't fill

I've noticed a problem with the Firefox add-on (version 8.10.76.34). I'm using Firefox 138.0.1 on macOS Ventura.

The problem is that it can't fill. That is, it does pop-up a prompt to fill a password, but...

  • Clickin on the pop-up prompt does nothing; it doesn't even register the click
  • Alt-return doesn't fill
  • Selecting Autofill from the mini 1Password doesn't fill

This used to work...

browser extension
discussion
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I've noticed a problem with the Firefox add-on (version 8.10.76.34). I'm using Firefox 138.0.1 on macOS Ventura.

The problem is that it can't fill. That is, it does pop-up a prompt to fill a password, but...

This used to work...

","body@stringLength":"438","rawBody":"

I've noticed a problem with the Firefox add-on (version 8.10.76.34). I'm using Firefox 138.0.1 on macOS Ventura.

The problem is that it can't fill. That is, it does pop-up a prompt to fill a password, but...

This used to work...

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Clickin on the pop-up prompt does nothing; it doesn't even register the click Alt-return doesn't fill Selecting Autofill from the mini 1Password doesn't fill This used to work...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTY3NjgsMTU2NzY4","node":{"__ref":"AcceptedSolutionMessage:message:156768"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:156722":{"__typename":"Conversation","id":"conversation:156722","solved":true,"topic":{"__ref":"ForumTopicMessage:message:156722"},"lastPostingActivityTime":"2025-06-06T07:35:25.326-07:00","lastPostTime":"2025-06-06T07:35:25.326-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:156722":{"__typename":"ModerationData","id":"moderation_data:156722","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:156722_1":{"__typename":"Revision","id":"revision:156722_1","lastEditTime":"2025-05-25T13:50:35.755-07:00"},"CachedAsset:theme:customTheme1-1749758830405":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758830405","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1749758829526":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1749758829526","value":{"title":"Query Handler"},"localOverride":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":2,"name":"Moderator","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}"},"rankStyle":"FILLED"},"User:user:55":{"__typename":"User","id":"user:55","uid":55,"login":"1P_Dave","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-22T11:53:31.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS01NS05Zk5NUTA?image-coordinates=15%2C0%2C544%2C529"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:55"},"ModerationData:moderation_data:156768":{"__typename":"ModerationData","id":"moderation_data:156768","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:156768":{"__typename":"AcceptedSolutionMessage","uid":156768,"id":"message:156768","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156722/message:156768","revisionNum":2,"author":{"__ref":"User:user:55"},"readOnly":false,"repliesCount":6,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:156722"},"conversation":{"__ref":"Conversation:conversation:156722"},"subject":"Re: Firefox add-on can't fill","moderationData":{"__ref":"ModerationData:moderation_data:156768"},"body":"

Hello mschmitt​! 👋

\n

I'm sorry that you're running into issues when filling login credentials in Firefox. I can't reproduce the same issue using the same versions of both Firefox and 1Password can you try the following: 

\n
    \n
  1. Close all open web browsers.
    2. \n
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. \n
  3. Double-click on 1Password from your Mac's Applications folder.
    4. \n
  4. Open your web browser. 
    5. \n
\n


If that doesn't work then are you using any other extensions aside from 1Password? If you turn those extensions off then do you still see the same issue? And does the issue occur on all websites that you try? Or just some?

\n

-Dave

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It is working now -- maybe just needed to quit Firefox. *

FWIW, I did try disabling every extension other than 1Password. And the issue was on all websites.

* seems obvious in retrospect

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I'm glad that restarting Firefox resolved the issue for you. 🙂

\n

-Dave

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