Forum Discussion

Former Member's avatar
Former Member
3 years ago

Firefox extension always requires password - fingerprint recognition not working

Each time I get to a login page, I'm prompted to "Press the 1Password icon in your browser's toolbar to unlock". When I click on the icon, I'm always required to enter my full password - there's no f...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
3 years ago

Hey @robertworrall,

Thank you for contacting us. I'm sorry to hear about the trouble, it sounds like there might be a communication issue between the 1Password extension and the desktop app.

First, can you check to see if there are any pending updates to Firefox? -> https://support.1password.com/1password-browser-troubleshooting/#update-your-browser-and-1password.

To confirm that 1Password in your browser is properly integrated, can you confirm the settings for 1Password:

  1. Right click the 1Password icon in your browser toolbar and select "Settings".
  2. Under General, make sure “Integrate with 1Password app” is enabled.

If it says "There are problems connecting", trying toggling this option off then on again. Under Security, it should show “Manage security settings in the 1Password app”.

Looking forward to hearing back from you.

-Evon