Forum Discussion

Former Member's avatar
Former Member
3 years ago

Firefox extension makes Firefox run very slow.

I have noticed that after a while of browsing, Firefox will slow to a crawl.
I found this thread from August of last year:
https://1password.community/discussion/122356/firefox-extension-slow
It says to turn off the "Integrate with 1Password app" option.

This worked for me and Firefox has returned to normal speed, but now I want my integration back. I would assume that since that thread has been closed, and is so old that the issue was fixed. Has it returned?

1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: Windows 10
Browser:_ Firefox 104.0.1 (64-bit)

browser extension

1 Reply

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @Sharp3502! The issue in the thread you shared was resolved and closed. If you're running into a similar problem, then we'll want to investigate things further.

    At this time, I'd like you to turn back on "Integrate with 1Password app" in the extension settings, reproduce the issue, and send over the following:

    • The extension console log: https://support.1password.com/cs/extension-console-log/
    • A diagnostics report: https://support.1password.com/diagnostics/

    Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

    With your email please include:
    * A link to this thread: https://1password.community/discussion/133270/firefox-extension-makes-firefox-run-very-slow#latest
    * Your forum username: Sharp3502

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!