Forum Discussion

Former Member's avatar
Former Member
5 years ago

Firefox plugin get locking itself

After some time on inactivity (hours, within the day) FireFox extension lock itself, despite the: (1) settings in the app; (2) the fact the app on itself is not locked. I can also see that if I un...
linux
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @alexander_potemkin, thanks for letting us know about this. This certainly sounds like it could use some investigation - and I'd be happy to help.

Can you send a quick message to support+linux@1password.com? There, we can dig into the details and figure out what's going on.

If you can send us some logs from your system, that could get us off to a great start. The logs folder is located at ~/.config/1Password/logs. If you can zip that up and include it with your message that'll give us a basis to start the investigation. 👍

I'll look forward to resolving this for you!