Forum Discussion

Leon_Guan's avatar
Leon_Guan
Occasional Contributor
8 months ago

For how long will an entry get sync to desktop from browser extension?

I am using Arc browser with 1P chrome extenion, on macOS. With integration settings on and confirmed the status was green. What's the behavior of sync and how long is the sync duration? It's really ...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello Leon_Guan! 👋

I'm sorry that you're seeing a delay between creating a new item using 1Password in the browser and seeing that item in the desktop app. It sounds like the item is making it to your 1Password account (since you see it in the web app) and the issue is occurring from the desktop app's side of things. Can you tell me which version of 1Password for Mac you're using? 

You can force the 1Password for Mac desktop app to check for new items by manually locking and then unlocking the app. Does that allow you to see the item immediately? 

-Dave

finwe's avatar
finwe
Super Contributor
6 months ago

Hi, have the same exact issue. 

1Password browser extension version 8.10.70.27 in Firefox with Windows 10, 1Password for Windows 8.10.72.

Locking and unlocking also solves this, I'd too vote for a sync button.

I have also sent the diagnostics report, the support ID is XUB-34481-981.

Furthermore, when creating the item, the extension lagged, so I clicked the create button twice and two items were created, I guess the UX of this could be improved, but it is for a new conversation, right?

  • 1P_andi's avatar
    1P_andi
    Icon for 1Password Team rank1Password Team
    6 months ago

    Hi ​@finwe thanks for sending that in. Just confirming that I've found it and will continue the conversation via email 🙂