Forum Discussion

Blazej's avatar
Blazej
New Contributor
3 months ago

For some time I have a blank screen after unlock.

This is my screen after unlocking 1password. Menu bar and shortcut works flawlessly, but for some reason main app's window appears only once after restarting the app and it's blank.) I've tried re...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello Blazej​! 👋

I'm sorry that you're seeing a blank window when opening 1Password on your Mac. I suspect that you're running into a known issue that our development team is currently working on a fix for. To workaround the issue, you can reset the 1Password desktop app. 

🚨 Before proceeding, make sure that you have a copy of your Emergency Kit, that you know your account password, and that you're signed into 1Password on another device and see all of your items there.

  1. Open 1Password and choose 1Password > Settings from the menu bar.
  2. Click Advanced in the sidebar, then click Reset 1Password from the bottom of this settings page.
  3. Confirm that you would like to Reset 1Password.
  4. Relaunch 1Password, and sign back in.


Let me know if that doesn't work.

-Dave

Issue=FRAM-475