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jasonhill's avatar
jasonhill
New Contributor
3 years ago

Form field fill doesn't work on the first time after unlocking on Chrome + Mac

When hitting the down arrow or the 1Password icon in a form field, I get prompted to unlock the 1Password app via touch ID or password. After unlocking the app via either of those methods, I get prom...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey jasonhill that is very strange. Does this happen for every login? Are you able to reproduce the behavior and send over the following so we can take a closer look at what may be going on:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/135709/form-field-fill-doesnt-work-on-the-first-time-after-unlocking-on-chrome-mac#latest
* Your forum username: jasonhill

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!