Forum Discussion
kalanthes
2 years agoNew Contributor
Hi Dave,
thanks for the fast reply.
Here is the support ticket ID: KEW-33282-826.
Just tell me what information or logs you need and I will gather everything
Our work PC is using FortiClient which blocks 1PW.
\nThis notification is triggered several times a day.
\n
Is there a way to disable the VPN connection in 1PW?
\nFor what is this connection used? Sync of the vaults?
1Password Version: 8.10.28
\nExtension Version: Not Provided
\nOS Version: Win 10 Enterprise Edition, 64-bit (build 19045)
\nBrowser: Not Provided
[Removed screenshot at customer’s request -Ali H]
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\nThis notification is triggered several times a day.
\n
Is there a way to disable the VPN connection in 1PW?
\nFor what is this connection used? Sync of the vaults?
1Password Version: 8.10.28
\nExtension Version: Not Provided
\nOS Version: Win 10 Enterprise Edition, 64-bit (build 19045)
\nBrowser: Not Provided
[Removed screenshot at customer’s request -Ali H]
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\n\nthanks for the fast reply.
\nHere is the support ticket ID: KEW-33282-826.
\nJust tell me what information or logs you need and I will gather everything
Hi Dave,
\n\nthanks for the fast reply.
\nHere is the support ticket ID: KEW-33282-826.
\nJust tell me what information or logs you need and I will gather everything