Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
kalanthes
2 years agoNew Contributor
FortiClient blockes 1PW because of Ostrich.VPN
Our work PC is using FortiClient which blocks 1PW.
This notification is triggered several times a day.
Is there a way to disable the VPN connection in 1PW?
For what is this conn...
ImNotAnOstrich
2 years agoNew Contributor
I'd like to update any interested party who runs into the same problem on the current situation:
After stating my problem to the 1Password support team, I received an email two days later, basically telling me to contact Fortinet support by myself to sort this issue out. Please find below the email I've sent as reply:
Hi,
To be very honest: I'm very surprised about Fortinet's stance and even more surprised, in a very disappointed way, about your (1Password's) stance on this matter as well.
After as long as two days, you are relaying the pushback from Fortinet to the customer, on an issue that is obviously not a singular occurrence as can be seen on the support forum instead of insisting with Fortinet to follow up on this situation.
Let me be clear: I will definitely not approach Fortinet about this as (most probably) I have to involve my employer's service desk and support teams for product versions, release numbers, etc. which will not be welcomed warmly by these teams, and rightfully so.
Instead, I'd rather look into alternative password managers with a more helpful posture on their customer's issue when the next renewal of my license comes around since I can't use it on my work PC anymore and that's at least half of my use case.
Best regards